FAQ

The Junkluggers of Queens FAQ's

Get your questions answered with our popular questions & answers!

The Junkluggers of Queens is a full-service junk removal company serving Queens County and Western Long Island. Take a look at our frequently asked questions below to get an idea of what to expect!

How does The Junkluggers work?

We are a full-service eco-friendly junk removal company that serves homes and businesses and aims to donate and recycle anything we take away. All you have to do is show us what you’d like removed, we’ll provide you a free no-obligation estimate and if accepted we’ll remove the items right then and there!

We specialize in many areas including furniture removal, appliance removal, mattress removal, e-waste recycling, piano removal, apartment cleanouts, estate cleanouts, commercial cleanouts, hoarding situations, and more! There’s no naming what we can’t do!

Want to know more? Watch a video on how we work here!

What sets the Junkluggers apart from other junk removal companies?

Not only do we ensure on-time arrival, price assurance, and 100% customer satisfaction, but we are the sustainable alternative to traditional junk removal through our donating and recycling efforts. We aim to donate as many items that we remove as possible to avoid the landfill and anything we donate we provide our customers with a tax-deductible donation receipt - a win for the environment and our customers! We’re trying to save the world one lug at a time!

Are franchise opportunities available?

Yes! Visit junkluggersfranchising.com for more information.

Are there any items you cannot take?

Anything that is toxic, hazardous or flammable.

Are you insured?

Yes! All of our luggers and trucks are insured for both worker’s compensation and general liability. We’ll provide proof of our insurance upon request for removals from apartment buildings or commercial properties.

Can you do the job if I am not home?

Yes! We offer curbside pick-ups and can also remove items outside from the home or property without you present if permission is granted.

Do I have to do anything before my junk removal appointment?

No, but being prepared for our crew to arrive is always appreciated!

Do you charge additional for travel time?

No! All our charges are included in the free no-obligation estimate we will conduct once we are onsite.

Do you charge extra for donation?

No, our pricing is inclusive of all costs and there is no additional fee for donation.

Do you offer moving services?

No, unfortunately, we don’t offer moving services from one location to another. We do however offer internal moving services, for example, home staging.

Do you offer regular junk removal pickups?

Yes, please reach out directly to us to provide some more information to allow us to put together a solution based on your needs.

Do you service businesses or provide commercial junk removal?

Of course! We offer removal services for businesses ranging from retail locations to office buildings to construction companies and anywhere in between!

How big is the truck?

Our junk removal trucks are 16 cubic yards in size - 12 feet long, 8 feet wide, and 4 ½ feet high. For reference, one truck can fit the items in roughly a small, one-bedroom apartment.

How does the price assurance guarantee work?

The initial estimate we provide is a max price, and we guarantee that the price will not exceed that amount. If anything, the price can come down if it ends up being less than what we estimated!

 

How much are my donated items worth?

The value of donated items is determined by the individual that files the tax-deductible donation.

How much does junk removal cost?

Our pricing for junk removal depends on what you have and is based on how much volume your junk takes up in our trucks, along with any additional charges for special items or additional labor if applicable. There are no hidden fees when we arrive, and our estimate is explained thoroughly before we begin work!

How quickly can I set an appointment?

We can often do next-day junk removal appointments, if not same-day appointments.

Is it customary to tip luggers?

Tips for great service and hard-working luggers are always appreciated!

What do you do with my junk?

After your junk removal appointment, we take your items back to our facility where they will be sorted and processed for either donation, recycling, or trash. If your items are eligible for donation, our donation partners will take the items and provide a tax deductible donation receipt for your appointment. Otherwise, all other items will be taken to recycling facilities or the transfer station.

What does full service mean?

We do all the work! All you have to do is show us what you’d like to have removed and our luggers will get it out and haul it away on our trucks right then and there!

What forms of payment do you accept?

We accept payment by check or card (debit or credit) once all work has been completed.

When do I receive my donation receipt?

We guarantee to deliver your tax-deductible donation receipt within 14 days of the date of your removal.

When should I book my appointment?

It is often best to schedule your junk removal appointment 2 days in advance, but we often have next day appointments and even same day appointments available for any last minute junk removal needs you may have!

Why are appointments booked in two-hour windows?

Due to the nature of our work, junk removal jobs may take longer than expected or our luggers may get caught in traffic, so an exact arrival time may not always be possible; because of that we schedule appointments in two-hour arrival windows to allow for any possible delays. To respect our customers time, we always give a courtesy call before your junk removal appointment to let you know exactly when we’ll be arriving.

Why aren't all my items listed on the donation receipt?

As much as we would like to donate every single item we remove, it is up to our donation centers as to whether they accept the items or not.

Why can't you give me an exact price before we arrive?

Properly estimating a junk removal job is best when done in person so that we can accurately estimate what is being removed and how it will get into the truck. Oftentimes pictures or verbal descriptions can be misunderstood and result in an inaccurate estimate.

Why can't you take hazardous material?

We don’t have the proper licensing, tools, and means to properly dispose of hazardous materials in an eco-friendly manner.

Will I be doing any heavy lifting myself?

No, we are full service and our luggers will handle all the lifting and required work to get items out safely and onto our truck.

The Junkluggers Prices

What are your junk removal prices?

We charge for our junk removal services based on how much space fills up the truck. Our trucks are the equivalent of a 15-yard dumpster (or items that fill a small bedroom). Our pricing includes the labor, time, and dump fees involved. We always provide a free estimate on-site before beginning a junk removal with no hidden fees. Your price will never be higher than your on-site estimate with the exception of special circumstances as detailed below.

Please read below for special circumstances surrounding particular items. Surcharges apply.

  • Heavy construction material: Take note that we can load our trucks with heavy construction/dense material to a maximum depth of one foot. Examples of heavy construction/dense materials include masonry products, gravel, concrete, brick, soil/dirt, tiles, and shingles.
  • Labor and moving with no removal services: Many customers request additional help, such as deconstructing furniture, bagging items, and carpet removal. Any substantial extra labor not requested and NOT INCLUDED IN THE INITIAL ESTIMATE will be billed at an hourly rate. If the task is minor, such as asking for help moving a table from one spot to another after the junk removal tasks are complete, our luggers are happy to provide assistance. If not minor and not discussed beforehand, there will be a charge.

*Surcharges for “non-standard items” may apply, so be sure to identify any heavy, bulky, complex items during the free estimate process.

Why can't you give me an exact price before you arrive?

Since junk comes in all shapes and sizes, we cannot give an accurate estimate until we see the items on-site. Pricing is based on the nature and volume of the material. We are able to review a general range of pricing with you over the phone and upon arrival, we can give you a very close estimate as to how much it will cost. You will never pay more than your on-site estimate if you clearly identified all items that need to be hauled away.

Do you provide a free estimate for your services?

Yes, our estimates are always free. Once we arrive at the project site, we will be able to provide you with a final on-site estimate.

What if I have more items when you arrive than I did when I called?

That's okay! Although we provide a rough price range over the phone, we will be able to provide a final on-site estimate once we arrive at your home so you know exactly what you'll be paying.

Junk Removal Basics

What are the pros to hiring The Junkluggers instead of renting a dumpster?

When you go with The Junkluggers, we take care of everything so that you don't have to. You don't have to worry about organizing or allocating any junk - just point out what you need to be removed and we take it from there. Save time and energy by letting us do the recycling and donating, and reduce the safety risks of hauling large, bulky pieces by letting the pros handle it.

Do you offer junk removal after demolition?

Yes, we are able to offer many types of junk removal including commercial construction site cleanups, home demolition cleanups, and more.

Can you help me with junk removal when I move?

Absolutely. Our teams are trained in a variety of situations to meet your needs. We do full estate cleanouts, basement cleanouts, attic cleanouts, and more. But we help with small projects too, removing small items, furniture, and more From your home. Big to small, we lug it all.

What is junk removal?

When you have bags or boxes of clutter, bulky furniture, or other items you no longer need, you call a junk removal company like The Junkluggers! We come to your home and remove the things you no longer want or need. From there we donate your belongings to local charities or other facilities to ensure that they are properly disposed of or donated.

What do you do after you haul away my items?

At our customers' request, we donate items to local charities and recycle the items that cannot be donated. We work hard to keep items out of landfills and are happy to provide you with a tax-deductible receipt for donations within 14 days. For unique cases where your belongings cannot be donated or recycled, they are taken to the town transfer station.

Are there any items that cannot be donated or thrown out?

Though we strive to take everything we can, there are some items we are unable to remove. We cannot take hazardous materials, including:

    • Paint
    • Chemicals, Solvents, Oils
    • Asbestos
    • Oil Drum (unless it is empty with the bottom and top cut out)
    • Oil Tanks

These items are particularly hazardous and can contaminate septic tanks, cause injury to sanitation workers, or leak into the ground. Many cities have specific guidelines or extra fees in place that need to be followed for proper disposal. We suggest you check on the latest requirements in your town or city.

Is Junkluggers junk removal eco-friendly?

Our business was founded with an eco-friendly mission: Enhance Lives, Our Community, and the Environment by Donating, Recycling, and Supporting Local Charities. We do our best to donate items to local charities and responsibly dispose of everything we're unable to donate.

Do you offer junk removal for seniors?

We do! We provide our services for seniors downsizing their homes, decluttering, or moving to a new community. Our junk removal services are safe and efficient and our luggers exercise care and sensitivity with belongings that have been loved and used for decades.

Do you offer junk removal for hoarders?

Yes. Our luggers are experienced professionals that are able to navigate many different situations, including help for hoarders. You won't have to worry about a thing when you go with Junkluggers. All luggers are professional and fully insured.

What are dump fees?

This is a fee that is paid when dumping solid waste at a waste facility. These will vary depending on the county.

Appointments

How do I make an appointment for your junk removal services?

We make it easy. You can conveniently book your free estimate online by clicking here. Don’t want to complete the form? No worries - you can call us at 1-800-LUG-JUNK to schedule over the phone.

How soon can I get an appointment?

It's recommended that you book your appointment as far out in advance as you can. Dates fill up fast with junk removal services so it is best to plan ahead.

Do you offer same-day appointments?

Yes! We're often able to offer same-day and next-day appointments, depending on the size of the project. However, we can't guarantee instant appointments, which is why we recommend scheduling in advance.

Day of Junk Removal

Do I have to be home when you get there?

We do recommend that customers be on-site or have a trusted individual to represent them. A Junklugger employee will reach out 15-30 minutes before arrival to inform you that they are on their way. If you are unable to be home during this process, we will review pricing on arrival and call you for confirmation before any work is done.

Are your Junklugger employees insured?

You can rest easy knowing that our luggers are professionally trained to remove items from all over your home safely and efficiently. In the extremely unlikely case that your home is damaged during our service, our trucks and employees are fully insured, which means your home is fully protected. We have liability insurance, workman's compensation, and theft/collision insurance for the trucks.

Do I have to move my stuff to the curb?

You don't have to lift a finger. Here at Junkluggers, we do all the heavy lifting so that you don't have to. If you prefer to do it yourself, we offer a discount for curbside pickup.

Should I tip the junk haulers?

Up to you! Typically, the industry standard is to give each individual their own tip depending on how difficult or demanding the job was. Do you have stairs? Was the weather bad? How many items are being picked up? These are some helpful questions to help you determine how you should tip, but ultimately it's your choice.

How long does it take to remove my items?

This will depend on how many items you have that need to be hauled away. We will be able to give you a better time estimate upon arrival. Our luggers are always quick and efficient.

Donating My Items

Is The Junkluggers a free junk donation service?

No. We are a junk removal business with a mission to donate and recycle items as much as possible.

I'm a business. Can I deduct items you lug away and your services?

We provide donation receipts within 14 days for all items successfully donated. Commercial customers may be able to claim their donations and the junk removal service as a Miscellaneous Business Expense but we recommend you consult a tax professional.

Which local charities does The Junkluggers donate to?

View our charity partners here.

LET US LUG YOUR JUNK Book Now