The office staff was friendly and good with all communication, calls, and emails were answered promptly, rates and extra charges (like the freon charge for air conditioners/extra stair flights) were clear and delivered upfront. The crew that arrived at our apartment was no different, we got a call when they were about an hour out, they arrived and gave their final estimate quickly, without surprises, and cheerfully lugged all of our "junk" away so we could better prepare for a cross-country move. We also liked their emphasis on donation, since most donation centers like goodwill and salvation army were closed due to the pandemic (BTW, the crew were all wearing masks, good on them). All in all, money well spent.
our service area